Patient PG

• To improve communication between the Practice, Patients and the wider community about matters concerning the Practice and health in general. 
• To offer opinions in a constructive manner and to put forward ideas on behalf of other patients.
• To act as a consultative group for any changes at the Practice.
• To monitor complaints and comments received about the Practice.
• To support, improve and protect services deemed necessary for an effective service for patients.
• To encourage a spirit of self help and support amongst patients, including promotion of health and wellbeing in the Practice catchment.
• To promote and campaign for patient services, without distinction of gender, race, physical and learning disability, sexuality, age and political or religious views.

These aims will be achieved by liaising with Patients, Practice staff, community health workers, NHS England commissioning bodies, other PPG’s and other public and third sector organisations concerned with health care.

Your 'new' PPG was formed in Octoebr 2025 as the coming together of the old Village Surgeries Group and Laurel Bank Surgery PPGs. The role of the PPG is to be a ‘critical friend’ and provide patient perspective and insight into the responsiveness and quality of services. It is very much a 2-way dialogue, with the Practice using us as a consultative group for any planned changes.

Hear from our PPG chair (June 2026)